Refund policy

RETURNS POLICY AND RIGHT OF WITHDRAWAL

We offer a 14-day return policy, which means you have 14 calendar days from the date you receive your order to exercise your right of withdrawal and request a return.

To be eligible for a return, the item must be returned in good condition, with its original tags and, where possible, in its original packaging. Due to the delicate nature of our art prints and original artworks, any deterioration, creases, tears, marks, stains, or damage occurring after delivery that prevents the item from being resold may result in a proportional reduction of the refund amount. Any reduction will be calculated based on the actual loss in value of the product. Where the item becomes unsellable due to damage attributable to the customer, such loss in value may be equivalent to the full value of the product.

Proof of purchase or receipt will also be required.

To initiate a return, you may contact us at info@elianaciardi.com.

Returns must be sent to the following address:

Pol. 3 Parc. 95 Son Cabaspre bz.18
07190 Esporles
Balearic Islands
Spain

Return shipping costs are the responsibility of the customer, except where the product received is defective or an incorrect item has been sent. In such cases, return shipping costs will be borne by the seller.

Once withdrawal has been communicated, the customer must return the goods without undue delay and, in any event, within 14 calendar days.

The customer is responsible for properly preparing and packaging the product for return shipment. We also recommend using a tracked shipping service. We cannot be held responsible for returns that fail to arrive at our facilities when the return shipment has been arranged directly by the customer.

In the case of original artworks, packaging providing protection equivalent to that used in the original shipment must be used. Due to the nature and value of these works, returns must be carried out using a specialist fine art shipping company or a service offering an equivalent level of protection. All costs associated with transport, packaging, insurance, and any specialist services required for the return of original artworks shall be borne by the customer, except where the item received is defective or incorrect.

For original artworks, we strongly recommend arranging a tracked and insured shipping service that covers the full value of the artwork. The seller shall not be liable for loss or damage occurring during return transit arranged directly by the customer.

If you notice visible damage to the packaging upon delivery, we recommend reporting it to the carrier, retaining the original packaging, and taking photographs of both the package and any visible damage. This documentation may be required when filing a claim with the carrier or its insurance provider. We also ask that you notify us of any issues as soon as possible so that we can assist you effectively.

Once we receive your return request, we will provide you with the necessary instructions for returning the item. Returns should be notified in advance through our customer service channels to ensure proper processing and tracking.

For any questions regarding returns, please contact us at info@elianaciardi.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and provide an appropriate solution.

For the purpose of handling claims, returns, and disputes, we may document the condition of products and packaging received during the inspection process by means of photographs.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with applicable European consumer legislation, the right of withdrawal does not apply to:

• Personalised products or goods made according to the customer's specifications.

• 100x100 cm art prints that are produced exclusively upon customer order through an individual handcrafted process.

These exceptions do not affect the consumer's statutory rights in the event of defective products or lack of conformity.

Items purchased during sales, promotions, or discounted periods retain the standard 14-day right of withdrawal, provided they do not fall within the exceptions listed above.

This returns policy does not affect the consumer's statutory rights relating to legal guarantees and product conformity.

EXCHANGES

The fastest way to ensure you receive the item you want is to return the original item and, once the return process has been completed, place a separate order for the new item.

EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If your order is shipped within the European Union, you have the right to withdraw from the contract without providing any reason within 14 calendar days of receiving the goods.

To exercise this right, you must communicate your decision through an unequivocal statement sent to info@elianaciardi.com.

You may also use our withdrawal form available at the following link:

https://www.elianaciardi.com/pages/eu-formulario-desistimiento

The use of this form is optional and is not required in order to exercise the right of withdrawal.

Products must be returned in the same general condition in which they were received and, where possible, accompanied by proof of purchase.

REFUNDS

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued using the same payment method used for the original purchase, without undue delay and, in any event, within 14 calendar days of receiving your notice of withdrawal.

However, we may withhold reimbursement until we have received the returned goods or until the consumer has supplied evidence of having sent back the goods, whichever occurs first.

For quality control and verification purposes, refunds will be processed once we have received and inspected the returned items at our facilities.

If the returned product shows damage, deterioration, stains, creases, tears, or any alteration preventing its resale as a new item, we may apply a proportional reduction to the refund amount based on the loss in value suffered. Where the product becomes unsellable due to damage attributable to the customer, such loss in value may be equivalent to the full value of the product.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 14 calendar days have passed since confirmation of receipt of your return and you have not received your refund, please contact us at info@elianaciardi.com.